Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of Gymcierge websites, mobile apps, dashboards, APIs, payment tooling, and related services (collectively, the “Service”) operated by Gymcierge.

By creating an account, inviting users, connecting Stripe, selling products, or otherwise using the Service, you agree to these Terms. If you do not agree, you must not use Gymcierge.

Contact: contact@gymcierge.com

These Terms apply to:

• Coaches / personal trainers using Gymcierge to manage clients, programmes, and paid coaching.
• Gyms and studio operators using Gymcierge for memberships, classes, staff operations, and public websites.
• Staff and invited team members acting on behalf of a coach or gym account.
• Members and clients who join a coach or gym through Gymcierge (also subject to that seller’s own policies where applicable).
• Visitors browsing marketing pages such as pricing, guides, and the plan calculator.

You must provide accurate registration, organisation, and payout information and keep it up to date. You are responsible for safeguarding login credentials and for activity under your account.

• You must be old enough to form a binding contract in your jurisdiction (typically 18+).
• You may only use Gymcierge for lawful fitness, coaching, gym, or studio operations.
• Gymcierge may refuse, suspend, or terminate access for fraud risk, unpaid invoices, abuse, legal compliance, or payment-network rules.

Public coach subscription tiers are Coach Basic, Coach Professional, and Coach Unlimited. Public gym subscription tiers are Gym Launch, Gym Growth, Gym Scale, and Gym Enterprise.

Gym plans include an active-member allowance. Only members with a live membership, package, or gym account count toward usage. Leads, former members, archived profiles, staff, and coaches do not. Additional active members may incur per-member overage charges at the rates shown for your plan and currency.

Optional add-ons (such as email marketing packages and managed domains) may be sold separately and billed according to their listed terms.

Current prices, included allowances, overage rates, feature summaries, and platform-fee rates are published on the pricing page and may also be estimated with the plan calculator. Regional currency displays are for convenience; checkout and invoices control the final charged amount.

Gymcierge uses Stripe and Stripe Connect for platform subscriptions, memberships, coaching packages, and connected-account payouts. Coaches and gyms that accept client or member payments may be required to complete Stripe connected-account onboarding and verification.

Members always pay the listed price. Stripe payment-processing fees and the applicable Gymcierge platform fee are deducted before payout. Gymcierge does not add a consumer card surcharge at checkout.

Stripe processing fees and the applicable Gymcierge platform fee are deducted before payout to the connected seller. Gymcierge platform fees are business-to-business charges under your plan and are not consumer card surcharges.

Launch offer: 0% Gymcierge platform fees for the first 90 days. GBP sellers keep 0% until day 90 or £5,000 processed; EUR sellers until €5,000 processed; USD sellers until $5,000 processed. EUR and USD caps include a small FX buffer because platform settlement is in GBP.

Paid Gymcierge subscriptions renew automatically until cancelled in-product or via supported billing flows. You authorise Gymcierge and Stripe to charge applicable fees, taxes, and overages.

• Usage metering: gym active-member counts may sync to your subscription as overage quantities.
• Upgrades: plan changes may take effect immediately or at period end depending on the flow available in your account.
• Failed payments: access may be limited until payment succeeds.

The coach or gym selling a membership, package, or coaching service remains responsible for delivery, customer support, refunds, disputes, and local consumer obligations for that sale, unless Gymcierge expressly states otherwise for a specific product flow.

Stripe may deduct dispute fees, refunds, reversals, or reserves from the connected account or future payouts. Gymcierge may retain or reverse platform fees where required for refunds, fraud prevention, or reconciliation.

Connected sellers must ensure public claims, pricing, cancellation rights, minimum terms, and tax/VAT treatment comply with law in their jurisdiction.

When you buy from a coach or gym through Gymcierge, that seller is generally the merchant of record for the underlying fitness or membership service (subject to Stripe Connect configuration). Their club rules, cancellation windows, and class policies may also apply.

Gymcierge provides the software infrastructure. It does not itself provide personal training or gym access unless explicitly stated for a Gymcierge-branded offering.

You agree not to:

• Misuse the Service or attempt unauthorised access, scraping, or disruption.
• Upload illegal, harmful, infringing, or abusive content.
• Use Gymcierge to evade tax, consumer-protection, AML, or payment-network obligations.
• Misrepresent prices, fees, membership terms, or refund rights to members or clients.
• Resell or white-label Gymcierge itself without written permission.
• Send unlawful marketing emails or process contacts without appropriate consent.

Gymcierge and its licensors own the software, branding, exercise libraries, templates, documentation, and related IP. Subject to these Terms and your plan, Gymcierge grants you a limited, non-exclusive, non-transferable, revocable licence to use the Service.

You retain ownership of content you upload (programmes, class copy, member notes you create, logos, etc.). You grant Gymcierge a licence to host, process, and display that content as needed to operate the Service.

Personal data handling is described in our Privacy Policy. Coaches and gyms that collect member or client data remain responsible for their own lawful basis, notices, and instructions — especially where they export data or process it outside Gymcierge.

Gymcierge provides software tools. It does not provide medical advice. Users should obtain appropriate professional guidance before beginning exercise programmes. Coaches and gyms are responsible for the safety and suitability of the training they prescribe.

We aim for reliable uptime but do not guarantee uninterrupted, error-free operation. Features may evolve. We may modify, suspend, or discontinue parts of the Service with reasonable notice where practicable.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Gymcierge disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not guarantee business results, health outcomes, or payment acceptance in every region or method.

To the maximum extent permitted by law, Gymcierge is not liable for indirect, incidental, special, punitive, or consequential damages, or lost profits, arising from use of the Service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You may stop using Gymcierge and cancel eligible subscriptions through available account or billing tools. We may suspend or terminate accounts for breach of these Terms, non-payment, legal risk, or harm to other users. Provisions that by nature should survive (IP, liability, fees owed, privacy) continue after termination.

Unless mandatory local consumer law provides otherwise, these Terms are governed by the laws of England and Wales, and courts there have non-exclusive jurisdiction. EU/UK consumers may also have rights to bring claims in their home courts.

We may update these Terms from time to time. Material changes will be indicated by updating the effective date on this page and, where appropriate, by notice in-product or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.